To Place an order:
Visit our warehouse: 33376 Dowe Ave, Union City CA 94587 (Open by appointment only)
Lead time:
All our products are in stock and ready to ship. Please allow 2-3 business days for order preparation.
Please contact us if you need them sooner we will try our best to accommodate your request.
Custom cushion and umbrella order lead time is 2-3 weeks.
Delivery and pick up
Delivery within the bay area (up to 50 miles from warehouse ) is flat charge for $100. Customers are welcome to pick up their items on our warehouse or San jose as well.
Payment option:
We accept Visa, and MasterCard, check and cash.
Canceling your order:
If you need to make a change to your order or cancel it please call Customer Service at 408-718-4891 or email us at contactus@thegardenteak.com as soon as possible because we process orders very quickly.
Every effort will be made to accommodate your request.
Back orders:
Back orders, although rare, occasionally do happen. However, rest-assured, back ordered items
are shipped as soon as possible. Charges for the back ordered items will not be processed until shipment.
Warranty:
We are proud to offer a limited 5-year warranty on all our teak furniture to the original owner
to be free from defects in material and construction of normal residential use.
This warranty does not apply to damage resulting from improper maintenance, misuse negligence,
severe weather occurrences, unauthorized repaired and normal wear and tear including hair crack.
Customer is responsible for all freight charges including shipping the damaged items to our warehouse
and delivering the items back.
Damaged item:
Please inform us for damaged item within 7 days for an exchange. For a faster process,
please send us a picture of damaged item with explanation and we will contact you within 48 hours.
Privacy Policy:
At The Garden Teak, we are committed to protecting your privacy. We use the information
we collect about you to process orders and to provide a more personalized shopping experience.
We do not sell or share your personal information with any third party. Please read on for more details
about our privacy policy. What information do we collect? How do we use it? When you order,
we need to know your name, phone number, e-mail address, billing address, shipping address,
credit card number, and expiration date. This allows us to process and fulfill your order and to notify
you of your order status. For added security, WE DO NOT STORE YOUR CREDIT CARD INFORMATION.
Therefore you'll need to enter your credit card information each time you order. When you enter a contest
or other promotional feature, we may ask for your name, address, and e-mail address so we can administer
the contest and notify winners. We personalize your shopping experience by using your purchases to shape
our recommendations about the merchandise that might be of interest to you. We also monitor customer
traffic patterns and site usage to help us develop the design and layout of the store. We use email to
communicate with you about your orders. Only with your permission will we email you for any other
reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...
we don't like getting unwanted junk email either. You have the option to decline or approve email
communications from us at any time. Just email us at contactus@thegardenteak.com
if you decide to unsubscribe to our mailing list
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