Customer Service

To Place an order:
You can simply place an order:
online : www.thegardenteak.com
phone : 408-334-0846
visit : 33376 Dowe Ave, Union City CA 94587

Lead time:
We do carry everything in stock in our warehouse but please allow 2-3 business days for order preparation.

Custom cushion and umbrella order lead time is 2-3 weeks.  

Pick up and Delivery

All orders placed on the website will have a shipping charge calculated during check out.

 For Local pick up order, please use coupon code "PICKUP" during check out to remove shipping charges.  
Our customer service will contact you to arrange for the pick up.

Payment option:
We accept Visa, and MasterCard, online or by phone.

Cancelling your order:
If you need to make a change to your order or cancel it please call Customer Service at contactus@thegardenteak.com as soon as possible because we process orders very quickly. Every effort will be made to accommodate your request.

Backorders:
Backorders, although rare, occasionally do happen. However, rest-assured, back ordered items are shipped as soon as possible. Charges for the back ordered items will not be processed until shipment. 

Warranty:
We are proud to offer a full 5-year warranty on all our teak furniture to the original owner to be free from defects in material and construction of normal residential and commercial use. This warranty does not apply to damage resulting from improper maintenance, misuse negligence, severe weather occurrences, unauthorized repaired and normal wear and tear including hair crack

Damaged item:
Please inform us for damaged item within 7 days for an exchange. For a faster process, please send us a picture of damaged item with explanation and we will contact you within 48 hours.

Privacy Policy:
At The Garden Teak, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell or share your personal information with any third party. Please read on for more details about our privacy policy. What information do we collect? How do we use it? When you order, we need to know your name, phone number, e-mail address, billing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. For added security, WE DO NOT STORE YOUR CREDIT CARD INFORMATION. Therefore you'll need to enter your credit card information each time you order. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We personalize your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just email us at contactus@thegardenteak.com if you decide to unsubscribe to our mailing list

Safe and secure shopping:
Ordering from thegardenteak.com is safe and secure. We utilize SSL Secure Certificates to encrypt all personal data to and from our site.