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Ordering Process |
| Q2. |
Payment options |
| Q3. |
Bay Area Delivery / Pick up Warehouse |
| Q4. |
Shipping |
| Q5. |
Delivery |
| Q6. |
Order Turnaround Time |
| Q7. |
Canceling your order |
| Q8. |
Backorders |
| Q9. |
How to return an item to The Garden Teak |
| Q10. |
Exchanging an item at The Garden Teak |
| Q11. |
Our Warranty |
| Q12. |
Submit a claim for damaged item |
| Q13. |
Our Privacy Policy |
| Q14. |
Safe and Secure Shopping |
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| Q1. |
Ordering Process
You can simply place an order
- online : www.thegardenteak.com
- phone : 1-866-237-1368
- email : contactus@thegardenteak.com
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| Q2. |
Payment options
We accept Visa, and MasterCard, online or by phone.
Credit card accounts are authorized at the time of placing your order and are billed when we pack your order for shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order. |
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| Q3. |
Bay Area Delivery / Pick up Warehouse
To pick up your items, please put a coupon code "PICKUP", it will remove the shipping charges and your items will be ready within 2 - 3 business days.
We also offer Curb Side Delivery service on all bay area customer for a flat rate of $100.
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| Q4. |
Shipping
Shipping charges will be calculated at check out. All items will come in boxes with little assembly required.
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| Q5. |
Delivery
We strive to make the delivery of your order as quick and easy as possible. We ship primarily through FedEx Ground / Freight company.
All furniture will comes in box with little assembly required.
We ship to the 48 contiguous states. We regret it cannot be shipped to APO/FPO, Hawaii, Alaska, or Puerto Rico at this time.
Currently we do not ship to International locations.
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| Q6. |
Order Turnaround Time
Standard shipping orders are shipped within 3-5 business days. Monday through Friday.
Standard ground shipments will take 1-6 business days to arrive depending on which state you ship to. When your order ships you will receive a Shipping Confirmation email with a tracking number and direct link you can use to track your order.
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| Q7. |
Canceling your order
If you need to make a change to your order or cancel it please call Customer Service at 1-866-237-1368 as soon as possible because we process orders very quickly. Every effort will be made to accommodate your request.
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| Q8. |
Backorders
Backorders, although rare, occasionally do happen. However, rest-assured, back ordered items are shipped as soon as possible. Charges for the back ordered items will not be processed until shipment. You will be notified via email when items are shipped and be provided with a tracking number. |
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| Q9. |
How to return an item to The Garden Teak
Your 100% satisfaction is our goal. We offer 30-Day Money Back Guarantee if you are not happy with any purchase.
We will refund you the price of the unopened product(s) upon receiving the item(s) minus delivery fee. Items must be received in a resalable condition.
Weathered teak furniture is not returnable.
Damaged items will be replaced with an identical product.
Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit.
Please contact our Customer Service department within 30 days of receiving your order to let us know you will be making a return before sending anything back to us. Please contact us via email at contactus@thegardenteak.com. We'll give you a Return Authorization Number. Write this number on the outside of your shipping box.
Please send your return package via FedEx ground / freight. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued
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| Q10. |
Exchanging an item at The Garden Teak
If you wish to exchange product(s) please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to The Garden Teak. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
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| Q11. |
Our Warranty
We are proud to offer a full 5-year warranty on all our teak furniture to the original owner to be free from defects in material and construction of normal residential and commercial use. This warranty does not apply to damage resulting from improper maintenance, misuse negligence, severe weather occurrences, unauthorized repaired and normal wear and tear including hair crack.
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| Q12. |
Submit a claim for damaged item
Please contact us via email at contactus@thegardenteak.com and include a picture of damaged item with explanation. We will contact you back within 48 hours. We will review the damaed item and will either 1) send a replacement parts 2) fix product at our warehouse 3) replace product |
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| Q13. |
Our Privacy Policy
At The Garden Teak, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell or share your personal information with any third party. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, phone number, e-mail address, billing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. For added security, WE DO NOT STORES YOUR CREDIT CARD INFORMATION. Therefore you'll need to enter your credit card information each time you order.
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
We personalize your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just email us at contactus@thegardenteak.com if you decide to unsubscribe to our mailing list. |
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| Q14. |
Safe and Secure Shopping
Ordering from thegardenteak.com is safe and secure. We utilize SSL Secure Certificates to encrypt all personal data to and from our site. The Garden Teak does NOT keep your credit card number with your order or your personal information. |
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